When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer
We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Resumes are being accepted for the position of Provincial Offences Court Clerk within the Legal and Court Services Department, Court Services Division. Reporting to the Supervisor, Fi-nancial Operations/Court Services, the successful candidate will perform a variety of customer service and administrative functions for Court Services. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, ser-vice, inclusion, wellness and learning, the candidate will aid in the achievement of the Communi-ty Vision for an inclusive, connected, prosperous city.

Key duties and responsibilities

• Provide exceptional customer service, at the counter, by e-mail and on the telephone, to the general public, enforcement agencies, provincial ministry offices and legal professionals.
• Answer inquiries and provide information regarding court processes and procedures, fines, court dates, status of charges before the court, times of court and court administrative proce-dures such as fine payments, guilty pleas, extensions, re-openings, appeals, time limits, en-forcement status and forms to be completed.
• Process payments on the ICON and AIMS systems, Moneris virtual point-of-sale terminal, and online payment portal and balance payments.
• Prepare daily cash deposits, utilizing various ICON, Moneris, and AIMS screens in reconciling payments.
• Carry out administrative functions of the Provincial Offences Court including document intake and processing, pay mileage to witnesses, review RICO reports and pull payments for tickets processed, review suspense payments, process mail, and perform administrative parking du-ties.
• Review and approve of Reopening applications and Certificates Requesting Conviction as Clerk of the Court; forward applications that cannot be approved for judicial decision.
• Utilize CAMS for administrative purposes.
• Receive requests for court interpreters.
• Accept, process, file and enter new charges (POA Part I, II and III) into CAMS, ICON and AIMS, including the electronic filing of e-tickets using the Easy Ticketing application.
• Verify RICO rejection reports and make corrections to cases, as necessary.
• Provide administrative support to the section by maintaining operational statistical data, pre-paring correspondence, filing, photocopying, stamping and sorting documents.
• Maintain court records, documents and filing systems.
• Maintain office supplies, inventory, equipment, and ensuring sufficient supply of forms.
• Prepare and review necessary documentation for guilty pleas, re-openings, extensions and court orders including bench warrants and recognizance orders.
• Act as Commissioner of Oaths, when required.
• Perform other related duties as assigned.

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through 1-year post-secondary education in court support or court administration, paralegal, or legal or criminal studies program plus 1 to 2 years of experience in court or legal administration office. Candidates with an equivalent education and experience may be considered.
• Experience handling financial transactions in a high customer interaction environment.
• Excellent communication skills with the ability to communicate with all levels of staff, stake-holders and the general public
• Intermediate skills in ICON and Microsoft Office (Word and Excel)
• Working knowledge of the Moneris virtual point-of-sale terminal, AIMS, ARIS, WAM and JD Edwards systems
• Intermediate knowledge of the Provincial Offences Act (Part I, II and III)
• Knowledge of legislation and processes related to court administration matters
• Ability to use proper legal terms in clear concise language
• Excellent organizational skills
• Ability to work independently and in a team environment
• Ability to work well under pressure, complete multiple task assignments and function effec-tively in a high-volume workplace with time constraints
• Ability to deal effectively with contentious situations and to exercise discretion, judgement, diplomacy, and confidentiality
• A satisfactory Police Record Check will be required at time of offer
• Fluency in French language would be an asset

Hours of work
35 hours per week, Monday through Friday, between the hours of 8:30 a.m. and 4:30 p.m. with the requirement to extend the workday to complete customer service inquiries.

Pay/Salary
CUPE Local 973 Grade: 6: $27.61 – $33.90

How to apply
Qualified applicants are invited to apply using our online application system by February 24, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

Please visit the job posting listed on our City of Guelph careers page and click on the “Apply for this job” button. Instructions will follow.

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in rele-vant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Ac-cessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being con-sidered for an interview will be contacted.