Resumes are being accepted for the position of Afternoon/Evening Supervisor, Aquatics – within the Culture and Recreation Department, reporting to the Manager of Recreation, Programming and Community Development. This position will provide leadership and the implementation, delivery and consistency of city-wide aquatics programming for the City of Guelph.
Key duties and responsibilities
- Supervise, plan and develop meaningful programming for City of Guelph’s aquatic programs at all municipal pools including indoor, outdoor, and wading pools.
- Supervise and develop inclusive aquatic programs that serve the full community including preschool, youth, adults, seniors.
- Recruit, support, coach and evaluate staff, using clear goals and regular performance check-ins.
- Oversee daily supervision, training, performance feedback, discipline and payroll for aquatic staff.
- Lead the maintenance/life-cycle planning, day to day operations and emergency/critical situations for indoor and outdoor aquatics facilities.
- Review and evaluate aquatic services, staff evaluations, customer satisfaction and engagement activities.
- Lead aquatic staff recruitment and retention strategies.
- Analyze and assess recreation program requirements by the identification of trends, demographics and new techniques to determine the needs of the community.
- Maximize the use of aquatics facilities through cooperative program initiatives, partnership arrangements, community resources and special events. Investigate the feasibility and develop new program initiatives.
- Implement, evaluate and monitor policies, operating procedures, and work plans that support the delivery of effective aquatic recreation programs.
- Monitor, plan and adhere to division and corporation financial goals and develop annual operating budgets for Aquatic Services.
- Assist with the execution of marketing and sales plans to maximize revenue, usage and customer service satisfaction. Collect and analyze data related to customer feedback and effectiveness of marketing and sales initiatives.
- Liaise and represent the City of Guelph while working with the Lifesaving Society, stakeholders, suppliers, schools, contractors and the general community.
- Respond to emergencies, inquiries and complaints and ensures a positive relationship between the public, outside agencies and internal staff.
- Oversee and ensure the safe and efficient operation of the indoor and outdoor aquatic facilities, through knowledge of pool regulations, consultation and reporting to Public Health, evaluation of costing and pricing strategies, etc.
- Support the Recreation Services team through emergencies, inquiries, and complaints, and is an active member of the Recreation Services 24-hour on-call team.
- Develop, submit, monitor, and report on local, provincial and federal grant applications and partnerships that support the work of the aquatic and recreation services team.
- Ensure that aquatic staff work in compliance with the Employment Standards Act, Ontario Human Rights Act, Occupational Health and Safety Act, City of Guelph policies and procedures, as well as established industry guidelines including regulations 565, TSSA standards for water slides and other relevant statues.
- Perform other related duties as assigned.
Qualifications and requirements
- Completion of post-secondary education.
- Considerable experience supervising unionized and non-unionized employees in an aquatic setting.
- Candidates with an equivalent combination of education and experience will be considered.
- Current Lifesaving Society Swim and Instructor, current National Lifeguard Society certification and Standard First Aid with CPR C and Bronze Examiner certification.
- Must possess the following: Standard First Aid Instructor/Examiner, National Lifeguard Instructor/Examiner or Lifesaving Society Swim and Lifesaving Instructor Trainer.
- Experience developing and leading community programs and services through engagement, research, innovation, best practices, and emerging trends.
- Experience managing budgets, balancing program revenues over expenses and forecasting/reporting monthly variances.
- Experience developing, submitting, monitoring, and reporting on grant and funding opportunities.
- Excellent communication skills with the ability to communicate effectively with all levels of staff, management, agencies, and members of our community.
- Experience developing and administering aquatic related policies and procedures.
- Ability to effectively manage multiple tasks and deadlines in order to meet deadlines.
- Excellent customer service skills with the ability to meet customer needs with empathy, solution-focused approaches and meaningful outcomes.
- Knowledge of relevant legislation including the Employment Standards Act (ESA), Regulation 565, Child, TSSA standards for water slides, the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), corporate policies and procedures and other relevant statutes.
- Commitment to diversity, inclusion, and intercultural competencies to best support staff and members of our community.
- Ability to work independently and as part of a team.
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- A satisfactory police record/vulnerable sector check will be required at the time of job offer
- A valid Class G driver’s license with a good driving record. Successful candidates will be required to provide a current driver/s abstract before their start date to confirm their license is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
- The following certifications are considered an asset: High Five certification, Lifesaving Society Aquatic Supervisor certification, Ontario Fitness Certification and/or Aquafit/Aquatic Therapy Certification or Pool Operator certification.
Hours of work
The regular work week will consist of 35 hours per week afternoons and evenings, with occasional weekend, and holidays shifts required. After-hours availability to respond to issues and emergencies is also required including participation in a paid on-call rotation.
Pay/Salary
Non-union Grade 5: $83,938.40-$104,923.00
How to apply
Qualified applicants are invited to apply using our online application system by July 1, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.
The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.
Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.