The City of Guelph is a vibrant and diverse community with a unique sense of place located in southern Ontario along the Innovation Corridor that runs between Toronto and Kitchener-Waterloo. We are also one of Canada’s fastest-growing cities with a projected population increase from 135,000 people to almost 170,000 in the next 10 years. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Located in the heart of downtown Guelph, the River Run Centre is a magnificent performing arts center that opened in October 1997. The Centre houses a 786-seat Main Stage Theatre, the 225-seat Studio Theatre and the large Canada Company Hall, a communal lobby which is also multi-purpose.

Resumes are being accepted for the position of Front of House Shift Leader (House Manager) at the River Run Centre within the Culture and Recreation Department. The successful candidate will be involved in a variety of tasks to support the success of an event. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Hours of Work
10-20 hours per week, shifts will vary and are primarily evenings and weekends (including holidays).

Duties and responsibilities

• Overseeing the individual levels of the theatre.
• Supervising staff and volunteers.
• Liaison with client and Tech services to confirm event details.
• Addressing patron concerns/issues.
• Preparing cash floats and event deposits.
• Briefing staff and volunteers on events in the building.
• Preparing post-show related paperwork.
• Responsible for leading building evacuation and handling other emergency situations.
• Securing building end of event.
• Other duties as required

Qualifications

• Completion of a Grade 12 Diploma.
• Excellent customer service skills.
• Ability to work well with staff and volunteers in a team environment.
• Knowledge of theatre and concession services.
• Comfortable handling cash and bar inventory.
• Proficient in Word and Excel.
• Experience with POS systems including Debit/Credit.
• Capable of multi-tasking.
• Ability to work under pressure.
• A professional and positive attitude when dealing with staff, volunteers, clients and patrons is essential.
• Ability to work without supervision.
• Current Smart Serve Certification.

Rate
$24.30 - $25.58 per hour

How to apply
Qualified applicants are invited to apply using our online application system by Friday, August 22, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.