Resumes are being accepted for the position of Utility Billing and Collections Clerk, within the Finance Department. Reporting to the Supervisor, Utility Billing and Collections, the successful candidate will perform tasks to process accurate and timely billing and collections of water, wastewater and stormwater utility accounts.
Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.
Key duties and responsibilities
- Responsible for the setup and maintenance of all accounts for water, wastewater and stormwater billing.
- Perform tasks related to the accurate and timely billing of water accounts, including billing, analyzing billing exceptions, and assessing and resolving errors and exceptions.
- Process water, wastewater and stormwater billing, printing and mailing in line with billing schedules.
- Perform tasks related to the accurate and timely completion of all service orders related to the new water billing accounts
- Responsible for validating water meter reads, meter read scheduling, processing customer reads, resolving customer access issues, updating account and billing information, and performing validation and variance activities.
- Perform tasks for final billing, closed and terminated accounts based on ownership or account changes.
- Calculate and apply rebates and adjustments related to the billing.
- Respond to customer billing inquiries, ensuring a high level of professionalism and in accordance with Municipality standards and requirements.
- Respond to customer inquiries, ensuring a high level of professionalism per City standards and requirements, in line with procedures and policies.
- Process payments through all payment channels.
- Process and update the pre-authorized payments plans to include initial enrolment, changes, cancellations, payment amounts, timely resolution of discrepancies and transmittal of data file to bank.
- Set up and process payment arrangements plans and review to ensure account holder compliance.
- Responsible for resolving payment issues, research to find solutions and process customer refunds and adjustments as required.
- Perform activities related to customer collections for water accounts, including late penalties, past due reminder notices, final notices, arrears letters, transfer to property tax accounts and collections/payment telephone calls
- Understand Privacy Legislation and its application within the department.
- Perform system testing to ensure data accuracy, process alignment, and compliance with Billing System updates\upgrades and new services.
- Research returned bills to determine correct mailing addresses using various online sources and noting accounts.
- Other duties as assigned.
Qualifications and requirements
- Experience related to the duties listed above, normally acquired through a 2-year college diploma in Business Administration with a focus in accounting or a related discipline and 1 year experience in billing and collections. Candidates with an equivalent combination of education and experience may be considered.
- Experience with handling complex customer inquiries.
- Experience with utility billing and collections specifically in water, wastewater and stormwater will be considered an asset.
- Familiarity with water billing compliance requirements and regulations.
- Ability to perform reconciliations and balancing of daily transactions.
- Ability to make quick, accurate decisions with minimal supervision or supporting procedures.
- Experience with Central Square (Naviline), Amanda, and JD Edwards, would be considered an asset.
- Completion of the Municipal Tax Administration Program through OMTRA will be considered an asset. Successful candidates will be requested to complete this program.
- Must possess a good understanding of relevant accounting practices and principles.
- Excellent mathematical skills and an aptitude for figures, thoroughness and attention to detail and accuracy are critical to this position.
- Must possess intermediate computer skills with Microsoft Office (Word, Excel and Outlook).
- Excellent oral & written skills with the ability to communicate and establish effective working relationships with all levels of staff and stakeholders.
- Organizational skills with the ability to manage multiple tasks and prioritize work in a demanding environment while meeting inflexible deadlines.
- CMRP or CMTP designation from OMTRA is considered an asset.
Hours of work
35 hours per week, Monday to Friday, between the hours of 8:30 a.m and 4:30 p.m.
Pay/Salary
CUPE 973 Wage Grade 6 Rate: $29.65 – $36.40/hour
How to apply
Qualified applicants are invited to apply using our online application system by September 25, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.
The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.
Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.