Service Area: Public Services
Department: Culture and Recreation
Work Location: River Run Centre, 35 Woolwich Street
Work Mode: In Person
Job Type and Duration: Permanent, Part Time Vacancy
Position Availability: 1 existing vacant position
Salary Range: $18.87 - $19.86 per hour
Affiliation: Non-Union
Posting Period: August 31, 2026 to September 8, 2026 11:59pm.

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

The River Run Centre is currently accepting applications for customer service-oriented individuals to work part time as a Box Office Seller. Box Office sellers provide customer service by answering phones, emails and in person - both during regular hours and when patrons arrive for their events. 

Key duties and responsibilities

• Provide excellent customer service in person, by phone, and by email
• Sell tickets, other items, and maintain customer database using TixHUB software
• Support patrons with online purchases
• Work as part of a team to sell tickets, assist patrons, and solve issues on show shifts
• Cash-handling, including balancing deposit at end of shift
• Open and close Box office
• Welcome visitors and monitor building entry outside of events
• Answer general inquiries, assist with related administrative tasks, and perform other duties as assigned

Qualifications and requirements

• Minimum 6 months experience in front-line customer service
• Excellent customer service skills with all community members, including listening and responding to customer problems or complaints
• Strong interpersonal and communication skills (written and verbal) with patrons, volunteers, and staff
• Sales and cash handling experience including balancing deposits
• Accuracy, attention to detail, and ability to work independently
• Working knowledge of Microsoft Word, Excel, and Outlook
• Knowledge of ticketing software and previous ticketing experience are assets 

Notes

Applicants are required to demonstrate in their application how their qualifications match those specified above.  Assessments based on all of the objectives and qualifications listed above will be a part of the interview, written and/or practical test and reference checking.

Hours of work

• Approximately 5-15 hours per week
• Shifts will be evenings after 4pm, weekends shifts between 11:45am-10:00pm, and some holidays. Occasionally morning shifts are required on weekends.
• September – June, with potential for reduced hours in July-August

How to apply

Click "Apply Now" on the top right hand side of your screen by September 8, 2026. 

Hiring Process Transparency

The City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & Accessibility

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.